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Salin Bank and Trust Company
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General Frequently Asked Questions

 

1. How do I create an account?

To create an account, simply click “Start Here.”  Enter the required information and click the “Save” button. When your information is saved, your rewards account will be created and you will be welcomed into the rewards site.

 

2. Do I need an email address for an account?

Yes, you must have an email address to create an account.

 

3. Does my account ever expire?

No, your account never expires.

 

4. What if I forget my password?

Simply click the “Sign In” button and enter your email address after “Forgot your Password?” Click “Submit” and a new password will be emailed to you to use to log in. 

 

5. How do I earn points?

Eligible accounts will earn points when using your debit card for both in-store and online purchases.  You’ll earn one point for every $100 spent with a signature or PIN transaction.  In additon, some account holders may receive mailers periodically, offering 100 bonus points for using you debit card 5, 10, 15, 20, or 25 times in one month.  To maximize the number of points you will earn, be sure use your debit card instead of check, cash or credit card.

 

Eligible accounts can earn additional points through our 50 for 40 program.  When you swipe your card 40 times or more in a month, you will receive an additional 50% more points for that month based on the amount of points you earned.  For example, if your swipes earned you 10 points, and you swiped more than 40 times, you will receive an additional 5 points that month for a total of 15 points.

You can earn extra points by using the Smooth Salin Rewards online eMerchant link when shopping online!   Go to the rewards website and click on "Shop Online”.  By making purchases online  through the links provided on the rewards website, you will earn the number of points indicated by each merchant.  Your points will be emailed to the email address stored in your account information approximately 45 days after the end of the month of purchase.

6. What is a certificate?
Every time you qualify, points will be issued in the form of a certificate. Certificates are mailed out periodically during the year, and you will add the points to your account with these certificates.
 

7. How do I enter a certificate to my account?

Log in to your rewards account and click “Rewards” and “Certificate.”  Enter your certificate number and click enter. 

 

8. How do I view my point balance?

When you log into the system, your current point balance will be displayed in the top left corner.

 

9. Do points expire?

The expiration date on the points is noted on the certificate. Points will be invalid at 12AM on that date, and cannot be redeemed for a prize. Their value will become 0.

 

10. What if I lose or misplace my certificate?

Unfortunately, we have no way of tracing your certificate number once it has been issued to you, so we cannot replace lost or stolen certificates. We do apologize for any inconvenience. We suggest that you enter your certificate number into your online Rewards account upon receipt. Once the points are deposited into your online Rewards account, you can feel free to discard your paper certificate.

 

11. How do I redeem points for a prize?

You can redeem prizes by clicking on the “Rewards” button. Search for products by category, number of points, or by keyword.  Simply click on the prize you wish to order and click “Order.” Verify the shipping information and click the submit button.  Then, confirm your order. Most gifts are shipped to arrive within 3 weeks.

 

12. Can I send my prize to someone other than myself?

Yes, simply enter a different address in the shipping information and your prize can be sent to someone else.

 

13. Do you ship to PO Boxes?

Yes, many of our prizes can be shipped to PO Box addresses.  However, if you select a prize that is shipped via FedEx Ground you will be prompted to enter a physical address for delivery, as FedEx does not deliver to PO Box addresses.  

 

14. How do I contact customer service?

Click “Contact Us” for the email address and phone number to our Customer Service department.

 

15. Why is my online banking log-in not working on this site?

Your login and password for your account on this site are not the same as your login and password for online banking through your financial institution.
We allow certificates from multiple accounts and multiple account holders to be deposited into a single rewards account so you can redeem for a gift faster (in other words, you can “pool” certificates in our program), so your checking account is not tied to your rewards account. Please create a new account and password for logging points, online shopping and redeeming points.

 

eDeposit Frequently Asked Questions

 

1. My family has several accounts under different account holder names, and we have been putting all of our paper certificates into one online Rewards account. Will we still be able to do this with eDeposit?

Yes, you may enter up to 5 different account numbers to link to one online Rewards account. They do not have to have the same account holder names on them. 

 

2. What if I need to remove one of the accounts from the eDeposit due to an account closing or perhaps that person no longer wants to share points? Can accounts be removed?

Yes, you may add, update or remove linked accounts at any time by logging in to your online rewards account and clicking “My Account”, then “Click to view your eDeposit feature”  Scroll down to the area where your account numbers and zip codes are saved, and click “Remove” after the account number and zip code you would like removed.  Enter the Security String and click “Save.”

 

3. What if I open another checking account at my financial institution at a later date, can I add that account to eDeposit at a later time?

Yes, you can add an account at any time by logging in to your online rewards account and clicking “My Account” to access the eDeposit feature. Once an account has been opened for at least 30 days it may be added to the site.  Also, whenever you enter a paper certificate into your rewards account, you will be reminded that you may link your accounts to your rewards account.  

 

4. Will I receive any notification letting me know that new points have been added? 

No, your points will automatically deposit into your account and can be reviewed by selecting “Balance” at any time. 

 

5. I have never had to enter my checking account number online before, will my information be safe?

Yes, when you sign up for the eDeposit feature you will notice some security features in place that have to be completed for your information to be accepted, and we also have several internal features in place to safeguard the security of your account information. 

 

My Rewards™ Gold and Platinum Debit Cards Overview

 

1. What is the monthly cost for a My Rewards™ Gold or Platinum Debit Card?

The monthly subscription fee for the My Rewards™ Gold Debit Card is $9.95. 

The monthly subscription fee for the My Rewards™ Platinum Debit Card is $14.95. 

This fee will be deducted from your checking account on a monthly basis. 

 

2. If I have multiple checking accounts, can I get a My Rewards™ Gold or Platinum Debit Card for each account?

Yes, but the fee for each checking account is ($9.95) per month for the Gold Card and ($14.95) per month for the Platinum Card. 

 

3. Can I get My Rewards™ Gold or Platinum Debit Cards for my joint account holders?

Yes, you may enroll joint account holders per checking account. 

 

4. What’s included in the Medical Evacuation, Roadside Assistance, Extended Warranty and Buyers Protection benefits?

All benefits are described in detail by clicking here

 

5. How do I access the Medical Evacuation, Roadside Assistance, Extended Warranty, Buyers Protection and expedited card replacement benefits if I need to file a claim or need assistance?

Please call the benefits hotline at 1-855-507-8552 and follow the prompts to access the appropriate benefits. For AirMed calls outside the US/Canada, please call collect 001-205-443-4880. To add this information to Passbook, click here on your iPhone® or iPod touch®.

 

6. When does the Gold and Platinum card fee get deducted from my account?

Unless you have enrolled in the program using a promo code, your initial debit will occur on the next chronological ACH Debit Day following a 14-day period from your enrollment date. “ACH Debit Day” is defined as any one of the following days in a month: the 1st, 8th, 15th or 23rd. Should your ACH Debit Day fall on a weekend or federal banking holiday, your initial debit will occur on the next Business Day. “Business Day” is defined as any day that is not a Saturday, Sunday or federal banking holiday in the United States. All subsequent debits shall occur monthly, or the next available Business Day (e.g., if your initial debit occurs on March 8th, your future monthly debits will occur on April 8th or the next available business day, May 8th or the next available business day, June 8th or the next available business day, etc.).
 

7. How do I cancel the Program if I no longer wish to continue?

There are three ways to cancel the program. You can go online at the following website address: www.smoothsalinrewards.com/cancel; call 855-507-8552, or by written notice sent to PO Box 2600, Wilmington, NC 28402. Please allow 3 business days prior notice to cancel this authorization. A “business day” is defined as a calendar day other than a Saturday, Sunday, or a Federal holiday in the United States.

 

Signing Up for a My Rewards ™ Gold or Platinum Debit Card

 

1.  How do I sign up for the My Rewards™ Gold or Platinum Debit Card?

There are many ways to sign up for the Program. You sign up online at http://card.smoothsalinrewards.com, by phone 855-507-8552 or in-person at one of our branch locations.   

 

2.  Why do you need to confirm last four digits of my social security number?

We can identify your account quickly this way to determine which account to debit the monthly fee. By confirming only four digits of your social security number, we provide the highest level of security.

 

3.  Will you access my credit reports or credit score?

No, credit reports and credit scores are not used for this service.

 

4.  If I have multiple checking accounts, which one should I use?

It is entirely up to you. We suggest you use the checking account that you make deposits in most frequently.

 

5.  What if my account number does not show up when I try to link my account to this service?

Please call the benefits hotline for assistance.   

 

Convenient Short-Term Loans 

1.  Who can get a short-term loan? 

Access to convenient short-term loans is only available to My Rewards™ Platinum Debit Card Holders. You must subscribe to this service to participate in this benefit. The minimum age for loan eligibility in this program is 18. Please Note: We do not make credit checks by using credit reports for loan approval or to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. Your acceptance of a convenient short term loan and your loan payment history may have impact on your Credit rating.  If you are notified on the website that you are not eligible for a loan, please check back in the future. 

2.  How do I know what amount I can borrow?

We show you the preapproved loan amount via the rewards website once you have subscribed to the service. Remember: in addition to the loan, your Platinum Card subscription also gives you access to a bundle of benefits and services including five times the rewards points for your everyday debit card purchases, bonus points for online purchases, emergency roadside assistance, medical evacuation, extended warranty and buyers protection, and much, much, more.

 

3.  How quickly can I get the money into my account?

If you complete the sign up process before 5:00 p.m. Central time, the funds will be deposited in your account the next business day.  If you complete the process after 5:00 p.m. Central time, the funds will be deposited by the second business day.

 

4.  Do I have to apply for a short-term loan?

No additional requirements exist to get the loan, no credit checks are needed and no credit reports are pulled. Simply complete the online or mobile application and sign with an electronic signature. 

Please Note: We do not make credit checks by using credit reports for loan approval or to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. Your acceptance of a convenient short term loan and your loan payment history may have impact on your Credit rating.  If you are notified on the website that you are not eligible for a loan, please check back in the future.

5.  How much can I borrow?

The loan amount available varies based on your individual checking account activity. However, typical loan amounts fall within the $100 to $500 range.  Please Note: We do not make credit checks by using credit reports for loan approval or to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. Your acceptance of a convenient short term loan and your loan payment history may have impact on your Credit rating.  If you are notified on the website that you are not eligible for a loan, please check back in the future. 

6. How many loans can I have?

You can have only one outstanding loan at any time per checking account. 

 

7. How does repayment of the loan work?

The loan agreements you execute online or on the mobile application state the due date for your loan.   Payment is due on the due date indicated on your My RewardsTM Loan Agreement.

 

8. If I need more time to repay the loan, what can I do?

You should not take the loan if you do not believe that you will be able to repay it by the due date.

 

9. What if I do not have the money on the due date? 

We expect you to make your payment on your scheduled due date. Full Terms and Conditions are referenced in the loan agreement.   Click here for additional information.  

 

10. Can I pay the loan back with a credit card or prepaid card?

We do not have the ability to accept a credit card or prepaid card for payment.

 

11.  Can I pay off my loan before the due date?

Yes. You can come to one of our locations to pay off the loan early.

 

12.  Once the loan is repaid, may I get another loan?

Yes, after paying off your loan you may revisit the loan tab of the rewards website or the mobile application to see the new loan amount for which you are eligible. 

Please Note: We do not make credit checks by using credit reports for loan approval or to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. Your acceptance of a convenient short term loan and your loan payment history may have impact on your Credit rating.  If you are notified on the website that you are not eligible for a loan, please check back in the future. 

13.  I am a My Rewards™ Platinum Debit Card holder. Do I have to pay an upfront fee to get a loan?

Once you are a subscriber, there are no additional upfront costs before you get your loan. The loan repayment amount will include all associated fees. Full Terms and Conditions are in the loan agreement for review prior to signing for the loan. Click here for additional information and APR.
 

14.   What if I cancel the My Rewards™ Platinum Debit Card after I have gotten a loan?

You may cancel your subscription at any time. Allow three business days to process your cancellation. If you have a loan outstanding, it will still be due on its due date. You will not have access to loans in the future unless you sign up for a My Rewards™ Platinum Debit Card again. You can re-subscribe to My Rewards™ Gold and Platinum Debit Cards at any time.

 

Rx Savings Card

 

1. I am on Medicare. Can I still use the My Rewards™ Rx Savings Card?

You should not use the My Rewards™ Rx Savings Card for prescriptions already covered by Medicare. Your Medicare coverage should provide a bigger discount. If the prescription is not covered by Medicare and you normally would pay retail pricing, you may use this feature for that prescription. 

 

2. Can I use the My Rewards™ Rx Savings Card if I have insurance?

Yes, you may use the My Rewards™ Rx Savings Card if you have insurance. However, we recommend that you check with your pharmacist to inquire whether use of the card will save you money in the following circumstances: 

 

·   The drug being purchased is not covered under your insurance plan.

·   There is a cap on coverage that you have exceeded which will cause all future prescription costs in the plan year to be paid at 100% cost out of pocket. 

·    You have a high annual deductible on your insurance plan that you will not be able to reach given a low monthly prescription drug expense. For example: $800 deductible with a monthly drug cost of $25.

·    You have a high co-pay which will exceed the cost of the prescription if you use the Rx Savings Card. For example: $15 co-pay for all prescriptions but your drug prescription is $8 when the Rx Savings Card is used vs. coverage by your insurance.

 

3. Are there any age or medical condition restrictions when using My Rewards™ Rx Savings Card?

No, there are no restrictions due to age or health conditions you may be experiencing. 

 

4. Where can I use the My Rewards™ Rx Savings Card?

You may use the My Rewards™ Rx Savings Card at over 60,000 participating pharmacies nationwide, including all major chains. To find a participating pharmacy, please use our pharmacy locator on this website, or call Customer Service toll-free at 855-507-8552 to reach the 24-hour Pharmacy and Member Help Desk.

 

5. What if my pharmacy will not accept the My Rewards™ Rx Savings Card?

All participating pharmacies found using the pharmacy locator should accept the My Rewards™ Rx Savings Card. If you are denied the use of your card at a participating pharmacy, please call Customer Service toll-free at 855-507-8552 to reach the 24-hour Pharmacy and Member Help Desk to resolve the service issue.

 

6. How do I get my pharmacy to participate if it does not?

If your pharmacy is not participating in this program, and they would like to do so, please have them visit the website link below and follow the instructions on the page: https://www.envisionrx.com/pharmacies/pharmenroll.aspx

 

7. How do I know I am getting the lowest price?

Pharmacy prescription drug prices vary in both retail and wholesale pricing. Participating pharmacies in the My Rewards™ Rx Savings Card program have contracted to offer a discounted price to Rx Savings Card holders. If the pharmacy’s usual retail price is lower than the My Rewards™ Rx Savings Card discounted price, the participant should pay the lower price to ensure they are getting the best deal.

 

8. How do I get the My Rewards™ Rx Savings Card?

You will receive the My Rewards™ Rx Savings Card in the Welcome Kit for the program. You may also print a card directly from this website under the Rx Savings tab. 

 
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